About Gananoque Chevrolet Cadillac Buick GMC

Gananoque Chevrolet Cadillac Buick GMC Celebrates 35 Years - A Family Business

When Gananoque Chevrolet Cadillac Buick GMC first opened their doors in 1976, the slogans were "Before you buy, give us a try - we will save you money!" and "We give a little more for yours, and take a little less for ours"

Today, 35 years later, these slogans still ring true. These days, the dealership continues to deliver on the simple beliefs it was originally founded on - great customer service, fair pricing, and a family-like atmosphere. Within the commitment to these founding principles, there's also an open-door policy to growth. For example, all managers meet monthly to constantly try to improve operations and overall customer service. New online systems and technological advances have allowed the business to move forward - without losing their down-home family-business roots.

While the dealership has always been team-based, today it is thriving more than ever before due to the team's commitment to tweak the organization and really make it a positive atmosphere. In fact, simply walk into the dealership and you'll get a feel for the beehive of activity, where sales and service teams work together to create a family-like atmosphere.

Selling over 1000 vehicles each year, the customer base continues to grow as customers often send in a family member or friend based on their great experience. Gananoque Chevrolet Cadillac Buick GMC, originally opened by Dealer Principal Dewey Hall, is now run by his son, General Manager Jamie Hall. A true family business, Dewey's wife Sharon, and other son, Jeff, have worked at the business as well.

Due to the positive atmosphere, the business has enjoyed a low turnover in staff - showing what an enjoyable work environment is offered. For example, sales/accounting administrator Linda Cliffe has worked at the dealership for all 35 years. Many sales people have been at the business for over 20 years - including Peter Tingren, a gold-level salesperson who has worked at the dealership for almost 32 years. Elaine Shaw, the dealership's Appointment Coordinator, managers a busy daily schedule of between 35-40 appointments

Then there's Sheree Warren, who manages the front desk - she's been the voice announcing a cheerful greeting, such as "It's a Gan-tastic day at Gananoque Chevrolet Cadillac Buick GMC!" for the past 20 years. As a sign of how important it is for a business to grow with the times, Warren now offers a warm welcome to online visitors as well, inviting them in for a chat while they browse the dealership website. "You've got to change with the times, right-" says Hall - and while it's true that the dealership has been a traditional family business for nearly 4 decades, changing with the times is something that's kept them ahead of the game

For 35 years, families and businesses have been visiting Gananoque Chevrolet Cadillac Buick GMC for all of their vehicle needs. Featuring both a new and used vehicle department, the established business also prides itself on offering outstanding customer service and parts.

The friendly Customer Service Department, many of whom have worked onsite for decades, provide a no-pressure approach to their sales. In fact, the team has over 150 years of combined sales and customer services experience. With an extensive knowledge of the auto industry and a commitment to making sure each customer experience is a positive one, the focus is on customer loyalty and satisfaction

Over in the Service Department, you'll find a team of professionals who work hard to stay on top of the industry's ever-changing technology. The knowledgeable technicians are constantly adapting and are able to combine their traditional mechanical knowledge with the technological advances of today's equipment. The result- Hard-working individuals you can trust, who will get your vehicle back on the road in no time.

The Service Team works side by side with the Parts Department, who strive to have the right parts available at all times - and if they don't, they can typically obtain them within 24 hours.

Being an active member of the community is extremely important to the Hall family as well as the entire dealership. "We have supported so many charities over the years," adds Hall, "We have so many customers with so many charities that have had an impact on their lives and we try to support the people who support us."

Whether you're a growing family looking for something with a little more room, a businessperson looking for a truck or a fleet that will really deliver, or simply looking for an upgrade from your current vehicle, the dealership offers financing options that appeal to any budget.

For over 35 years, Gananoque Chevrolet Cadillac Buick GMC has been a hub of the community, and an example of a successful family-run business.

At this important milestone, General Manager Jamie Hall would like to thank his committed staff and his loyal customers for helping the dealership get to where it is today.

GAN-TASTIC CUSTOMER SERVICE: The Key to Success at Gananoque Chevrolet Cadillac Buick GMC,

If you ask Jamie Hall, General Manager of Gananoque Chevrolet Cadillac Buick GMC, what the key to the dealership's success has been, the answer comes quickly. "It's our commitment to service," he says confidently, "Our high level of service has been the foundation of our business for over 35 years."

For customers who require service on their vehicle, a pick-up and delivery service makes the day run as smoothly as possible. Customers can relax knowing that a professional from Gananoque Chevrolet Cadillac Buick GMC will pick up their vehicle, and offer a courtesy vehicle. Or, if the vehicle is for GM warranty or insurance collision repair, the dealership is proud to now offer 15 Enterprise vehicles onsite. The car is then returned to the customer's home - after a complimentary washing, of course (time and weather permitting). Customers can also check the status of their vehicle while it is being serviced by visiting an online portal.

"Our customers love this service," says Hall, "We are in a continuous state of growth and we have had to add staff to ensure our service exceeds our customer's expectations." Service Manager Bill Hunt has a "can do" attitude and is constantly looking for ways to continually renew the dealership's commitment to service.

"We all work together to provide the best sales and service experience anyone can have while buying or servicing their vehicle - and we have fun doing it," adds Hall, whose family has run the dealership for over 35 years.

Larry "Shorty" Maillet is one example of just how far the team at Gananoque Chevrolet Cadillac Buick GMC will go to deliver great service. "Whether you are in need of a used or new car delivery service, we are proud to offer our exceptional one car trailer which allows us to accommodate all of your vehicle needs," says Maillet, who has travelled as far as Northern Ontario, Newfoundland, and Florida to provide this vehicle delivery service.

"I am confident that we have assembled the best team in Ontario," says Hall, "No matter what your business is, there are always going to be issues that come up, and it's all about how your team deals with them. We offer an upper-end level of service and we try to go beyond what the customer expects."

Sales representative Barry Latimer, who has been with the company for 20 years, adds, "Quality of service is well remembered after the price is forgotten."

From the warm welcome you receive upon entering to the committed level of service you'll obtain from the sales staff and technicians, the entire team at Gananoque Chevrolet Cadillac Buick GMC shares one goal: to provide excellent, and memorable client support that ensures customers return time and time again for all of their vehicle needs.

439 King St East Gananoque, ON, K7G 1G9        Ph: (613) 382-2168

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